Terms of Service

1. Description of the service

WapShopAI is a distributed app for the Shopify platform that installs an AI chat on the store's storefront. The agent reads the store's catalog, generates real product recommendations, and answers operational questions (shipping, payment, contact, location) configured by the merchant.

The service is offered under license, outside the Shopify App Store, and requires an active subscription to function fully (see section 4).

2. Eligibility and account

To use WapShopAI as a merchant, you need a valid Shopify store and legal capacity to contract on behalf of the business you represent.

You are responsible for keeping access to your Shopify account and the app's admin dashboard secure, and for all activity carried out with those credentials.

3. Merchant configuration and content

The merchant is responsible for the accuracy of the operational information they set up (shipping, payment, contact, location) and for the agent's configured persona. WapShopAI may automatically suggest an initial persona based on the catalog, but the merchant is free to review and edit it.

The merchant remains solely responsible for their catalog's content (products, prices, images, descriptions) — the agent only looks up and recommends what's already published in the store.

4. Licensing, plans, and payment

Installing the app is free; without an active subscription, the app stays installed but dormant (it won't respond on the storefront). Activating a plan is self-service through Stripe, our payment processor.

Each plan includes a number of monthly conversations; usage beyond that is billed per conversation, at the rates shown at the time of subscribing. Plans and prices may be adjusted; changes to an already-contracted plan never apply retroactively to an already-paid period.

You can cancel at any time through the billing portal (Stripe) or by uninstalling the app, which automatically cancels the subscription at the end of the current cycle, with no prorated refund except as required by applicable consumer law.

As an additional guarantee, new subscribers get 14 full days from a plan's activation to test WapShopAI with real customers in their store: requesting cancellation within that window gets you a 100% refund of the amount paid for that cycle, no justification required. Outside that 14-day window, the no-prorated-refund cancellation rule described above applies.

5. Acceptable use

By using WapShopAI, you agree not to:

• Attempt to access, extract, or cross-reference data from any store other than your own.
• Use the chat for illegal, fraudulent, discriminatory purposes, or in ways that violate third-party rights.
• Attempt to circumvent usage limits, authentication, or the service's licensing mechanisms.
• Reverse-engineer the software beyond what is permitted by law.
• Use the agent to collect sensitive visitor data beyond what's necessary for the ongoing conversation.

6. Intellectual property

The software, the WapShopAI brand, and the underlying technology belong to SYS INFORMATION TECHNOLOGY LTDA or its licensors. Nothing in these terms transfers intellectual property in the service to the merchant.

The store's catalog content, brand, and other materials remain the merchant's exclusive property.

7. AI-generated content

The agent's replies are generated by Anthropic's Claude AI models based on the store's catalog and settings. Despite the safeguards in place to avoid recommending products that don't exist, AI-generated responses may occasionally be inaccurate.

The agent does not replace medical, legal, financial, or other professional advice, even for stores in segments like cosmetics or health. The merchant is responsible for reviewing the persona configuration and operational rules to reduce the risk of visitors misinterpreting responses.

8. Service availability

We make reasonable efforts to keep the service available, but we do not guarantee uninterrupted or error-free operation. Maintenance, degradation of third-party AI providers, or Shopify platform instability may temporarily affect availability.

9. Disclaimer of warranties

WapShopAI is provided "as is" and "as available," without warranties of any kind, express or implied, including — but not limited to — warranties of fitness for a particular purpose or of sales results.

10. Limitation of liability

To the maximum extent permitted by applicable law, SYS INFORMATION TECHNOLOGY will not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the service, including purchasing decisions made based on the agent's responses.

Nothing in these terms limits rights that cannot be limited by law, including consumer rights under applicable Brazilian legislation.

11. Suspension and termination

We may suspend or terminate access to the service in case of a breach of these terms, misuse detected by our abuse-prevention mechanisms, or a legal requirement.

The merchant can stop using the service at any time by uninstalling the app, which stops processing of new data and starts deletion of stored data as described on our Data Deletion page.

12. Changes to these terms

We may update these terms to reflect changes in the service or in applicable law. Material changes will be communicated through the app dashboard or by email, with the effective date updated at the top of this page.

13. Governing law and venue

These terms are governed by the laws of the Federative Republic of Brazil. The courts of Ribeirão Preto, State of São Paulo, are elected to resolve any disputes, subject to consumer-protection jurisdiction rules where applicable.

14. Contact

Questions about these terms can be sent to now@sysflow.me.